Refund policy

Return Policy for Food Products – Suresh Masale

At Suresh Masale, we are committed to delivering the finest quality spices and food products to our customers. Due to the perishable and consumable nature of our products, we have a strict return policy to ensure hygiene and safety.

1. Return & Replacement Policy:

✅ Returns or replacements are accepted only in the following cases:

• Incorrect product received.
• Product is damaged, expired, or defective upon delivery.
• Packaging is torn, tampered, or unsealed upon arrival.

❌ Non-Returnable Items:

• Opened or partially used products.
• Products with tampered packaging after receipt.
• Items not stored as per recommended conditions.

2. Reporting a Return:

• Customers must report any issues within 24 hours of delivery.
• Provide clear images of the damaged or incorrect product, along with order details.
• Contact our support team via +919131967015/sureshmasale@yahoo.in to initiate a return request.

3. Refund & Resolution:

• Once verified, customers can opt for a replacement or refund.
• Refunds (if applicable) will be processed within 5-7 business days to the original payment method.

We value your trust in Suresh Masale and strive to provide you with the best quality spices and service. For assistance, please reach out to our customer care team. 🌿✨